Privacy Policy

Effective Date: 01-09-2025
Last Updated: 01-09-2025

Welcome to Talkify.life (“we,” “our,” or “us”). We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our digital emotional support platform.

Talkify.life is designed as a safe and confidential digital space where users can freely express their thoughts, emotions, or frustrations to trained listeners through secure chat sessions. We understand the sensitive nature of the conversations that take place on our platform and have implemented robust privacy and security measures to protect your data.

1. Information We Collect

1.1 Personal Information

• User ID (system-generated, non-editable)
• Display name (editable by user)
• Email address (editable by user, requires re-verification if changed)
• Mobile number (editable by user, requires re-verification if changed)
• Gender (editable by us once we receive request from user)
• Date of Birth (editable by us once we receive request from user)
• Language preferences (editable by user)

1.2 Chat Data

• All chat conversations between users and listeners
• Session duration and timestamps
• Session feedback
• Emoji usage and reactions

1.3 Usage Information

• Session history and frequency
• Payment transaction records
• Platform usage patterns
• Technical information (IP address, browser type, device information etc.)

1.4 Administrative Data

• Queue wait times and session management data
• Listener availability and scheduling information
• Account security logs

2. How We Use Your Information

2.1 Primary Purposes

• Service Delivery: To provide secure, confidential chat sessions with trained listeners
• User Experience: To maintain your profile, session history, and preferences
• Queue Management: To efficiently match users with available listeners
• Payment Processing: To handle session payments and billing
• Safety & Security: To detect abuse and maintain platform integrity

2.2 Communication

• Service-related notifications and updates
• Session confirmations and reminders
• Important security or policy updates
• Response to your inquiries and support requests

2.3 Platform Improvement

• Analyzing usage patterns to improve service quality
• Internal performance metrics (anonymized)
• Future feature development based on user needs

3. Data Storage and Security

3.1 Encryption and Protection

• End-to-End Encryption: All chat data is encrypted both in transit and at rest
• Access Control: Chat data is accessible only via server-side API with token-based authentication with the consent of the user
• SSL Security: All data transmission is protected with SSL certificates

3.2 Infrastructure Security

• Secure backend servers with firewalls and regular security patching
• Regular security audits and monitoring
• Rate-limiting and CAPTCHA protection against malicious activities

3.3 Data Retention

• Chat conversations and personal information is retained for 90 days to comply with GDPR guidelines
• User profile data is retained while your account is active
• Payment records are retained as required by law
• Session history is maintained for your reference unless account deletion is requested

4. Data Sharing and Disclosure

4.1 We DO NOT Share Your Data

• We do not sell, rent, or trade your personal information to third parties
• We do not share chat content with anyone outside our platform
• We maintain strict confidentiality of all conversations

4.2 Limited Exceptions

We may disclose information only in the following circumstances:

• Legal Requirements: When required by law, court order, or legal process
• Safety Concerns: To prevent imminent harm to you or others
• Platform Security: To investigate abuse or violations of our terms
• Business Transfers: In the event of a merger or acquisition (with continued privacy protection)

4.3 Service Providers

• Payment processors (for transaction handling only)
• Cloud storage providers (with encryption and security agreements)
• Technical service providers (with strict confidentiality agreements)

5. Your Privacy Rights

5.1 Access and Control

• Profile Management: Edit your display name, gender, email, password and mobile number
• Session History: View your complete session history
• Active Sessions: Monitor and manage ongoing sessions

5.2 Data Rights

• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request account and data deletion

5.3 Account Deletion

• You can delete your account at any time through your profile settings
• Upon deletion, your data will be permanently removed within 90 days
• Some data may be retained for legal or security purposes as required by law
• Our data retention policy will be displayed before account deletion

6. Anonymity and Confidentiality

6.1 Anonymous Sessions

• Chat sessions are designed to be anonymous
• Listeners do not have access to your personal identifying information during sessions
• User IDs are system-generated and do not reveal personal details

6.2 Confidentiality Measures

• Trained listeners are bound by confidentiality agreements
• No personal information is shared between users and listeners
• Session matching is based on availability, not personal characteristics

7. International Users and Data Transfers

• Our platform may be accessed from various countries
• Data may be transferred to and stored in countries with different privacy laws
• We ensure appropriate safeguards are in place for international transfers

8. Children’s Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will delete it immediately.

9. Cookies and Tracking

9.1 Essential Cookies

• Session management and authentication
• Security and fraud prevention
• Basic platform functionality

9.2 Optional Cookies

• Performance and analytics (anonymized)
• User experience improvements
• You can control cookie preferences through your browser settings

10. Third-Party Integration

10.1 Payment Processors

• We use secure, PCI-compliant payment processors
• Payment information is not stored on our servers
• Transaction data is encrypted and protected

10.2 Future Integrations

• Phase II may include voice calling features with additional privacy protections
• Any future integrations will be subject to the same privacy standards
• Users will be notified of any significant changes to data processing

11. Data Breach Response

11.1 Prevention Measures

• Continuous monitoring for security threats
• Regular security assessments and updates
• Immediate response protocols for potential breaches

11.2 Notification Process

• Users will be notified within 72 hours of any data breach
• Details of the breach and protective measures will be provided
• Steps to protect your account will be communicated clearly

12. Updates to This Policy

12.1 Policy Changes

• We may update this Privacy Policy from time to time
• Significant changes will be communicated via email or platform notification
• Continued use of the service constitutes acceptance of updated terms

12.2 Version Control

• All policy versions are dated and archived
• Previous versions are available upon request
• Changes are highlighted in update notifications

13. Contact Information

For any privacy-related questions or concerns, please contact us:

• Email: support@talkify.life
• Address: PO Box No.: 1951, Ex-Servicemen Colony Post Office LIC Colony, Paud Road, Kothrud, Pune – 411038, Maharashtra, India.

14. Regulatory Compliance

14.1 Applicable Laws

• We comply with applicable data protection laws in jurisdictions where we operate
• Our practices are regularly reviewed for compliance

14.2 Industry Standards

• We follow industry best practices for data protection
• Regular audits ensure compliance with security standards
• Continuous improvement of privacy and security measures

Note: This Privacy Policy is designed to be transparent and comprehensive. However, it is not a substitute for professional legal or mental health advice. If you have specific concerns about privacy or data protection, please contact our support team.

By using Talkify.life, you acknowledge that you have read, understood, and agree to this Privacy Policy.